Returns & Exchanges
At MINISFORUM Official Store, we offer a 30-day return window for products in original condition to ensure you are completely satisfied with your high-performance computing experience. Our dedicated technical support team is available to assist with any hardware or software inquiries before initiating a formal return process.
Contact Support
Email our customer service team with your order number and a detailed description of the reason for return, including photos if the device is damaged.
Technical Assessment
Our engineers will review your request and may provide troubleshooting steps to resolve firmware or driver issues without the need for shipping.
Receive RMA Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and the specific warehouse address for your region.
Ship and Refund
Securely pack the device in its original packaging and provide us with the tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing